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Why Do I See an Old Version of My Creative? Clear Your Cache

Seeing outdated previews or wrong exports? A quick cache clear will fix it!

Anna Sophie Witte avatar
Written by Anna Sophie Witte
Updated this week

If your creative looks outdated in the preview link or exported version - even after saving your changes in Studio - don’t panic. This is usually caused by your browser cache holding on to an older version of the creative. The good news? It’s local to your computer, and super easy to fix.

💡 What’s going on?

Your browser stores cached versions of sites to load them faster next time. Sometimes that means it shows you an older version of your ad, even if you’ve updated it. But don’t worry, the changes are there. You just need to force your browser to refresh its memory.

🛠 How to Clear Your Cache

Option 1: Fastest method

Add this handy Chrome extension 👉 Clear Cache

Bookmark the extension so you can clear the cache in a single click whenever things look off.

Option 2: Do it manually

  1. Open your Chrome settings and search for “Clear browsing data”.

  2. Select “Cached images and files”.

    → Choose the longest possible time range for the best result 🚀

🕵️‍♀️ Bonus Tip

You can also check your creative in an Incognito window - it doesn’t use the same cache and often shows the latest version instantly.

Now you’re back on track. Happy building! 👏

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