You saved your changes - but your creative still looks the same. Or an exported file looks different from what you see in Creative Manager. What's going on?

📌 Why does this happen?
Zuuvi runs in your browser - which means it's subject to how browsers work. Browsers store ("cache") copies of websites locally on your computer to make them load faster. Sometimes that means your browser shows you an older saved version of your creative instead of the latest one.
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This isn't a bug in Zuuvi - your changes are saved correctly on our end. The browser just needs a nudge to load the newest version.

The good news: it's easy to fix, and it's local to your computer only.

Open Creative Manager in a new Incognito / Private window - it doesn't use the browser cache, so you'll immediately see the latest version.

Fastest: Chrome extension

Add the Clear Cache Chrome extension - one click clears the cache anytime.

💡 Pin it in your toolbar so you can clear the cache instantly whenever things look off.

(Remember not to clear passwords - that's not needed)

A hard refresh forces the browser to reload the page fresh, ignoring the cache - without clearing everything.

Still seeing the old version after all this? Reach out in the chat with your Creative Set ID and we'll investigate 😊